Testimonials
Here is some of the positive feedback we have received from our happy clients.
March 2024
They saved our lives and our ski trip :)
We had an appointment with Joshie, my girlfriend needed a boot stretch and I wanted some adjustment to my liner.
What can I say, the experience was awesome all the way through. Joshie is a really nice and funny guy and made our
appointment a very pleasant experience. I felt like we got just what we needed, the work was done on the spot but with a lot of
explanation of what certain adjustments will do to your foot and the skiing and why they will improve your foot comfort. Joshie has 25 years of experinece boot fitting, so he definitely knows his stuff. Will recommend 100%, if you need adjustment to your boots or have troubled feet skiing/snowboarding, go there and they can help you out for sure. Thanks Joshie!
Kadeka Owns
March 2024
I was fitted by Sataro yesterday (as my original boots were not fitted correctly to me). Sataro did a fantastic job, he was thorough and spent so much time with me and reassuring me that I was going to feel my feet/toes again when riding. And damn was he right. So happy with them mind you this is now the third pair I have had to purchase as I have not been fitted correctly previously. So I would like you to say a massive thank you to you.
Jamie Minney
March 2024
Boot Solutions Niseko Hirafu gets my highest recommendation. Over more than 10 years, I've purchased three pairs of boots here and had a top-notch professional fitting each time. This round I worked with Rob, who labored meticulously for most of an afternoon to be sure I'd be on the hill the next day with a pair of high-performance boots that fit my weirdly shaped feet just right. Pricing is also reasonable by international standards. If you're in the Niseko area and need a reliable boot fitting, this is the place. There is simply no other boot retailer on their level.
Chris Fraser
March 2024
“Most calcified navicular I’ve ever seen in my career” - James, from Boot Solutions.
After two seasons of crying through the slopes, being incredibly frustrated with every turn, unable to focus on any technique just so I could avoid pain, James validated my concerns and completely transformed my skiing experience. It was like magic - truly, honestly. I tried putting pressure ulcer dressings on my naviculars, I tried insoles (the wrong ones for sure) and even bought a boot “built for comfort.” I was at my wits end. But a quick trip to Boot Solutions and some in-depth physio testing with James had my feet and soul singing. This guy is incredibly smart, kind and easy to work with. I cannot recommend him and this shop enough. THANK YOU for giving my feet life again and preventing me from quitting skiing altogether.
Valerie Montgomery
February 2024
Everyone else's good reviews on here are completely right... There's not much I need to say as it's already been said many times but definitely friendly and professional staff who do excellent work. Clearly very well trained staff, I will come again when I need it (and perhaps when I don't quite need it 😁). They give you realistic expectations and accurate information.
Victor Liao
February 2024
Amazing service. My wife was having issues with her old pair of boots. Lachie was really helpful and knowledgeable. He identified the issue and fixed it very quickly. Saved our holiday! Very reasonably priced. Highly highly recommend for buying boots and any boot repairs/issues.
Nicklas Howden
February 2024
I have had a hard time getting rental boots that fit my rather oddly shaped feet. I am usually in more than a little pain, and often loose toenails later. This year I attempted to fix this by buying my own boots, but having visited outlets in both Sydney and Tokyo who didn't have anything they could do for me, (but to be completely fair they both tried hard), I had all but given up and decided that it was going to be same as usual, poorly fitting rentals. But, I found a brochure for boot Solutions in the lodge and thought that should give them a try as a last resort. Very knowledgeable staff, worked hard to achieve a custom fit, and didn't charge a bomb. I am more than happy to recommend this business to anyone, like me, who doesn't have off the shelf feet, go give them a try.
Stewart Harvey
February 2024
These guys are the best, any of your custom boot fitting needs can be sorted by the experts here!
If you need your boots punched, parts replaced, custom moulding, or you just want to hang with some of the nicest guys in Hakuba then you have to stop in here.
100% gonna stop in with these legends again!
Cody MacKinnon
February 2024
One of the friendliest and professional foreigner I have ever met in Hakuba. The sole of my foot is inflamed and it hurts when I step on hard floors. Unfortunately, the insoles of my snowboard boots are very hard. Luckily Boot Solutions Hakuba opens at 08:00am, the owner carefully adjusted the insoles for me, and I no longer feel any pain after snowboarding for a whole day. I had just arrived in Japan from Taiwan for two days, and he saved my snowboarding trip. Highly recommended.
Anthony Hsieh
February 2024
If I could give 10 stars I would. James is an absolute miracle worker! I was hoping for a good fit and comfort (see below). I was NOT expecting James to fix my skiing but WOW!! What a difference. A pervasive fault I’ve battled with for 10 years and it’s fixed in a day. What an expert knowledge of biomechanics James has. I’m so thrilled. I didn’t bring my own skis this trip but they are going to think it’s someone else in the bindings next time I take them out.
Now if you don’t take his advice & want silly things done to boots that don’t fit in the first place, well that’s probably outside the range of possible miracles, but if you listen you’ll get what you need at the best price. And at a fair price too - he had the opportunity to sell me new shells, but no, he assured me the ones I had were fine.
Some minor adjustments by Sataru and the boots are PERFECT! Also giving a shout out to the rest of the staff who are all just so lovely & welcoming. THIS SHOP IS WORTH TRAVELLING TO.
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A preliminary review after the best boot fitting experience ever! I can’t wait to try my new boots tomorrow & I will report back once I do.
But I can’t wait to review. For context, my feet are a boot fitters nightmare. 2 sizes smaller than the smallest boot most manufacturers make, but I’m advanced skier (and qualified instructor), so options are very limited. I’ve previously travelled to specialist boot fitters in 3 different countries, so I’ve dealt with many boot fitters (most of whom have given up in despair). I own a pair of every ski boot made in my size & the only ones that worked well gave up last season after 10 years. Needless to say I was nervous about getting new ones.
James is quite simply a class apart. Instantly spotting what I needed, what might work, what wouldn’t, discussing whether an option potentially available next year might be worth waiting for, he quickly gained my confidence. I knew he wouldn’t sell me something unsuitable just because it’s what was in stock, which has happened several times before.
And amazingly, James was able to tell me what my main problem skiing is - which Level 4 ski instructor trainers have struggled to diagnose - just by looking at my feet.
We ultimately settled on new liners, new footbeds with a brave new ramp angle, and new heating elements. At one point in the shop I was near tears - just sheer hope - after so many years of ski boot trouble. Finally I felt someone actually got it. So I can’t wait to try them out tomorrow!
But just for knowledge, experience and customer service alone - I unreservedly recommend Boot Solutions and particularly James for boot fitting. I’d have flown from Europe years ago if I’d known.
Mary Doherty
February 2024
I used to think that ski boots were just uncomfortable plastic shoes you had to endure if you wanted to go skiing. Everything changed when I walked into Boot Solutions 9 years ago and I’ve never looked at my feet the same way since. I felt like Cinderella when everyone else had been invited to the ball and Josh was my fairy godmother who conjured the perfect pair of glass slippers so I could go too. I’ve lived in ski towns all over the world and Josh is the only person I trust to work on my boots - I will literally travel to Hakuba just to get a boot fit.
At Boot Solutions they don’t just want to sell you boots, they truly care about finding you the best boot that will work for you and doing everything they can to make it fit perfectly. Josh is a delightful person to talk to and can make even the bones of your foot and obscure types of boot plastic seem fascinating, and he’s so knowledgeable about how everything relates to each other and affects your skiing.
It might feel like a splurge in the moment but I’m so grateful to my past self for investing in custom footbeds and Zipfit liners - years later these are still as good as new and the benefit to my skiing has been immeasurable!
If this review seems over the top, trust me, there is nothing I can say that is effusive enough. Just go and buy yourself some magic boots, your future self will thank you.
Rachel Little
February 2024
Came in with shin bang and my boots just totally wrong after having them fitted when I bought them. Within 15 mins of looking at my boots they were fixed and saved my holiday letting me actually ski pain free for the next 2 days.
I walked in straight off the slopes in agony so I had to wait for a while but everyone in the store was so friendly and they tried to get to everyone.
Thanks so much!!
Chloe Donkers
February 2024
Went to the boys at Boot solutions (Hakuba) with boots that were to big, they made me custom insoles and added foam to my boot liner and they fit absolutely perfectly now. If you need amazing insoles for your snowboard or ski boots they are the guys for the job.
Thanks Guys
Zach Lategan
February 2024
Sean helped me with footbeds. Excellent customer service and the foot beds are by far the best ones I've had. Lachlan also highly recommend very knowledgeable if you need help with your ski boots and foot beds you won't regret it.
Jesse Bertram
January 2024
Six stars for this place. My husband’s custom ski boots are badly deformed. Gives him a excruciating pain. He came here for minor adjustment, it was improve right away, but not 100% pain free. He went back to get it fine tune, and it was perfect! It saves his ski trip and they only charge 1500 yen. He can’t not thank than enough. Please note, it gets super busy, and the staff really trying to solve everyone’s problem. So be patient. It is worth it! They do carry small portion of merchandise.
The Foodie Architect
January 2024
Amazing, knowledgeable and personalised service. Highly recommend. Had customised boots made several years ago and had it adjusted earlier in the week. Came back for a few more tweaks after wearing it for 2 days. All issues were quickly identified and resolved. Shout out to the legend that is Rob as well!!
B & M
January 2024
**THE BEST POST SALE CUSTOMER SERVICE EVER ** After 20 years skiing in rental & second hand boots I decided it was time to take the plunge and invest in some shiny boots rather than another set of skiis and it was an incredible experience! These guys are busy but there's a reason for it, the pride they take in their work and the level of customer service they give is phenomenal. The knowledge and care the staff have for customer satisfaction is second to none and despite how busy they are they still manage to make sure you feel like you are the only customer in the shop. I had a few problems with the fit of my boots after the purchase and went back in and they treated me with the same, if not more respect and care than they did during the initial consultation. After a couple of modifications and a re-fit I eneded up with the perfect boots!! If you love skiing and love businesses that care about their customers then this is the place for your next set of boots. Boot Solutions you guys are legends and my feet thank you <3
Jackson Sinclaire
January 2024
I truly cannot speak highly enough of this shop. After a few days of pain and frustration in poor fitting boots, I finally set an appointment. While long, they are METICULOUS in getting you the perfect fit for your style, ability, and of course, your unique foot shapes and ails. I am so grateful for their detailed fit, and it’s literally changed my skiing overnight. Never been happier or more locked in to a boot. Thank you all so much.
Cameron Bush
January 2024
I came here on a super busy night so I recommend booking in if possible. After being told I essentially need new boots and me explaining I just need these to get me through the season, Ben gave me a couple options. We ended up getting me some custom fitted insoles. I can now ride with ALOT less pain than I use to. Shoutout Ben!
Rachael Cortesi
January 2024
Fantastic experience. James was an absolute master and helped get me into boots that fit perfectly and are moulded to my feet.
The next day I had the best day of riding I’ve ever had, so much more control and balance. It was a different world!
Bronny Wilson
December 2023
(I) had new custom footbeds fitted and molded, couldn't be happier with both insole and the customer service. 10/10.
Miles, Japan
December 2023
I went into Boot Solutions a few weeks back and I was so stoked on the service I received I'm back to leave a review of thanks.
Jay helped me out for 3 hours with new ski boots and custom in soles. Jay's genuine kindness, patience and knowledge was very, very much appreciated and anyone would be lucky to be helped by him in store. It was honestly the best customer service I've had in god knows how long. Jay - you're a gem!!
Lara Yildirim, Hungary
December 2023
I wanted to get custom footbeds and also some tweaks done to my snowboard liner. I arrived around 4:00 pm and they were able to take me right away. Sean helped me out and he was excellent! Very knowledgeable, approachable, and had a very down to earth attitude. He listened to my struggles with my boot and wisked my liner away to make the changes. It looked like he was the manager and he handled questions from his colleagues and customers alike while attending to me like a boss, calm, excellent customer service!
The outcome: my boot fits better than ever! Definitely recommend getting custom footbeds; it is a splurge but it seems like it’s an investment for the long term.
I highly recommend making an appointment unlike what I did and just walked in. It got insanely busy after I got in and people were being turned away or asked to come again in the morning.
Erwin Paderanga, United States
April 2023
I had an appointment for boots fitting with Josh and I couldn't be happier with the outcome. He's definitely an expert in his field and extremely knowledgeable regarding what works best for each individual. He took his time examining my feet, tried different boots until finding the best fit, then made me a custom insole/footbed and completely customized/adjusted the boot liner to my feet. I now have ski boots that fit me perfectly and I can't wait to try them on this Wednesday.
It was an amazing experience and worth every penny.
Whoever is thinking of purchasing new ski boots or whoever is unhappy with how their current boots fit (my case), do NOT buy from sellers who are not experts is boot fitting. They will sell you ski boots going by your shoe size, which an absolutely wrong approach.
Josh will ask you very detailed questions, he will examine carefully your feet and you will leave Boot Solutions with foot gear that is totally customized for YOU, not an assembly line product, which is the best investment you can make to progress in your skiing skills.
I'm SO happy to have gone to Boot Solutions, will always highly recommend them to anyone, and anytime I need anything relation to skiing footwear, I won't hesitate to pay them a visit again. Thank you SO much, Josh!!!!!
Lola Kureno, Japan
March 2023
My feet are very painful because my heel raises in the boots. After understanding my situation, Kodie measured my feet and gave professional advice and strengthened the boots. Later, my riding was much more comfortable. Thanks so much for your help!
Calvin, China
March 2023
I am writing a review for two of boot solutions stores. We hired the kids gear from Niseko village and the service was great and the quality of the boots were excellent. The girls both had very comfy pairs of Nordicas certainly high quality rentals for the 3 kids. We have had some very ordinary boot rentals before.
I was having major problems with my liners and Shaun from the Hirafu store was an absolute star in getting me some new liners and custom footbeds. They were getting slammed with walk-ins and the staff were all professional and happy and worked really hard.
We then had our 13 year old break his leg in a nasty accident that afternoon. We have had to cut short our holiday to get him home for surgery. The team at Niseko village went above and beyond to help us with returning the gear and were so helpful. We are so grateful to Ruairidh for his help. Nothing was a problem. We will be back to hopefully take advantage of the amazing snow and service next year.
Nerissa Balzary, Australia
March 2023
Awesome service! Great guys working here that will set you right. I really appreciated the help they gave me when I had problems with my walk mode and no spare parts readily available while I was in Japan. Personable, nice people. Thank you Josh and others!
Seth Hampson, United States
February 2023
Bought my very first pair of ski boots and got them fitted by Josh in January 2023. They know their stuff and came away having had an awesome experience (the craft beer helped!) and a very comfortable pair of new boots! Now just need more time on them slopes!!!
James Rushworth
February 2023
Josh and his team are amazing.
Any troubles with your ski or snowboard boots will be resolved with there high knowledge, experience, passion and love!
Geraldine Grand, Japan
February 2023
Every other retailer take note.
This is how you do customer service and fair pricing!!
Greeted at the door and asked how we could help.
Then LISTENED ATTENTIVELY to my problem and arranged for the most appropriate person to handle it.
Technician took the offending boot, assessed, and made first cheapest solution. When that wasn't quite enough, offered and implemented second solution to which we will see if that relives the issue under riding conditions.
Total cost, 2200yen.
Everyone who I spoke with was professional and genuinely interested in a solution to my issue.
So they really are appropriately named.
Boot Solutions!
John Sherlock, Australia
February 2023
Closest to Tokyo to get custom boot fitting. Bonus: English speaking. Developed a bunion this season and needed to get some custom work on Burton Step-On boot which is supposedly difficult to adjust — except Henry did it! He carefully checked my feet. Gave a plan of action, did an easy pain-free mild heat stretch to the boot and it fit! If I needed more custom orthotic then I could come back, but he was honest and said to try a cheap adjustment first. It worked!
Highly recommend!!!
Soness Stevens, United States
January 2023
Fantastic service and reasonable pricing. Definitely recommend Caleb from Aus! Got some footbeds fitted to address severe pain in my knees (my physio’s idea). Caleb got it exactly right, no adjustment needed, and now I can ride 6 hours a day, every day, with no pain whatsoever! Been in them for over a week now and couldn’t be more stoked.
Thanks Caleb!
Kaitie Grace, Australia
January 2023
Went in to get new ski boots and got fitted by Caleb.
Absolutely fantastic fitting process with a really knowledge member of staff!
Super happy with new boots, very comfortable and very happy with their suitability to me!
11/10!!
Manon Webber, Australia
January 2023
I bought new snowboard boots from this store, and also had thermoplastic inner boots and customized thermoplastic insoles. The price was cheaper than expected, and the store clerk was very professional and learned a lot about boots.
The first few times I went there I felt uncomfortable, but after a day, I even felt that I should have come here earlier to buy shoes. It is highly recommended for those who have some skiing experience and plan to continue skiing to buy shoes here. Well worth spending the extra money!
Ian Chiu, Japan
January 2023
I Have been a customer of Boot Solutions in Niseko for two seasons in a row.
1. Had issue with my ski boots - they moulded them for me and the boots fit much better. Thank you to Ruairidh
2. This season I purchased a pair of expensive but great heated socks - best investment ever. Can ski the entire day now without needing to take a break.
Thank you for your great and knowledgeable service.
Karinski J C, United States
January 2023
As an avid snowboarder I can only recommend people to take their feet seriously. They are the connection between your brain and your board and you'll be amazed as how much comfort and control you will get with properly fitted boots and bindings.
Before buying your new dream board or skis, think about visiting Josh at bootsolution, he is a great skier and snowboarder and a "foot fetish" 😂 His experience in boot fitting will bring your riding experience to the next level!!
Simon Favez, Japan
December 2022
The ONLY place to get your boots for the mountain. Whether you’re in Hakuba to ski or ride, you WANT and NEED to go in to see Josh. This isn’t assembly line shoe purchasing. This is individual treatment, one on one customer service and a relationship. This QUALITY customer service that, while in the upper price range, can be considered an investment. You’ll ski/ride better, longer, in more comfort and will have your boots for YEARS!! Barring damage or a growth spurt. You won’t regret it.
FarEastFarquans, United States
5 February 2020
Hannah helped to choose and fit my boots and did an amazingly good job. She had to deal with an awkward customer, with an old set of clapped out boots, who is frightened of change. She was great to deal with and helped me to step up to a more performance oriented boot, that skis so well. Words can not describe how happy I am with my new boots, the assistance that I received, the way the boots feel and fit, the footbeds and the friendly mannerism. I could not ask for more. Thank you for getting me out of my comfortable, but sloppy boots and into a new pair that I know will be with me for many years to come.
Brent Tanian, Australia
2 February 2020
Super service, very knowledgeable and friendly staff. Thank you for a great pair of boots and an enjoyable shopping experience.
Jonathan Ward, China
30 January 2020
Joe took the time to review and assess my feet, as well as understand my skiing ability before working with three or four different boots to determine the best first fit. Joe then custom fit my boots and fine tuned them after a few days of skiing for the best fit boots I've ever worn.
Ryan Banting, Australia
29 January 2020
I had I great experience in your store. The new boots have transformed my boarding experience.
Karl Prigge, Hong Kong
28 January 2020
Pancho was awesome! Listened, and actually looked at my feet and how they moved. No pain after the first 2 days and super responsive - never happened before with any other boots!
Chris Ovens, Australia
24 January 2020
Josh’s expertise was extensive - these are the best fitting ski boots I have ever had - with a small, narrow, high arch foot Josh know exactly the right boot/fitting I needed. After a week of skiing the boots are a dream and my feet have never been happier - they fit like a glove. If we want a great fitting ski boot would have no hesitation recommending Boot Solution.
Marcus Leonard, Australia
23 January 2020
I just wanted to say how happy I was to have come into your store! Your employees went above and beyond! He was really so helpful! Turned my trip around!
Brittany McLean, Canada
23 January 2020
I appreciated Josh's candour and professional approach. I got a lesson in foot physiology to boot (pardon the pun). Special mention for Philip who did a follow up adjustment at short notice and dropped the boot back to me that night.
Rick Nelson, Australia
22 January 2020
I had Mike, James and Hannah help me and they were second to none!!! I spent a lot of time in store and it was a really awesome experience.
Andrew Dowe, Australia
18 March 2019
Cam was great -- knowledgeable and not pushy. The whole process was very efficient and pleasurable. The boots skied great from the first run. Wish I had done this years ago!
Alexander Kleinberg, Singapore
11 March 2019
Boots were amazingly comfortable (especially compared to rental boots!) and Ted quickly readjusted my wife's let boot to reduce a little squeeze the next day. Superb service and highly recommended!
Wajanai Snidvongs, Thailand
7 March 2019
I’ve always had problems with rentals causing my feet pain but after getting the right boots with custom insoles and liners, it makes a world of difference for comfort and performance.
Arif Hassan, Hong Kong
3 March 2019
Josh was simply outstanding and put my foot into a boot that suited my foot. Some slight mods after the second day and they are a perfect fit. My brother recommended Josh after a fitting in December. I’ll get the family fitted by Josh next time we are in Hakuba!
Cameron Wilson, Australia
27 February 2019
Very happy with my boots and the customer service at the store. The team was very knowledgeable and accommodating. My friends have come back for adjustments and have been welcomed each time and nothing is too much of an issue. I have not needed any adjustments and I am so happy with the fit of my boots. Thanks so much Ted!
Jessica Greig, Australia
20 Februrary 2019
Excellent service, very knowledgeable, very friendly staff. Provided me with all of the necessary information, but was not pushy. Would highly recommend.
John Hamill, Australia
14 February 2019
Alex was an absolute pleasure to deal with. Very calm and knowledgeable. Could not have been more helpful.
Penny Burgess, China
12 February 2019
Great service, knowledgeable, friendly and patient with our many questions.
Zoe Scott, Malaysia
12 February 2019
I came in a few times. First time I saw Skylar who was Super helpful in telling me why I had issues with my current (own boots). He showed me a few alternatives and told me to come back with my custom footbeds. When I came back I saw Alex (from NZ) who spent a great deal of time with me selecting a new pair of boots and moulding the liners to make them as comfortable as possible. I skied on them for a day and they were excellent but I just needed a touch more room in the toe so I came back and saw Josh who helped me out again to identify the area needing a bit more room and he has them now fixing them up. I’ll pick them up shortly. All the guys seemed very knowledgeable and were extremely patient helping me to replace my boots. I’ll definitely recommend them.
Lucie Snape, Singapore
12February 2019
Just got custom inserts for my existing boots. Skylar was a boot guru, Instantly diagnosing my and my wife's boot issues and fixing them. My feet feel 100 percent better, thank you!
Shawn Boughey, Australia
10 February 2019
Since the initial fitting I’ve had modifications done by both Alex L & Josh. Both were also very knowledgeable and happy to help. This is the best money I’ve ever invested in ski gear.
Liam Campbell, Hong Kong
3 February 2019
Outstanding service. I felt extremely confident in Josh's knowledge of fitting and getting the right boots for me. Nothing was too much trouble. I went from extreme shin pain from hire boots to back out on the slopes within 2 hours and was able to ski without pain. I would definitely recommend Boot Solutions!
Fleur Shaw-Jones, Australia
28 January 2019
Alex is very skilled at his profession and was extremely helpful at the many adjustments we made throughout my trip to get the boots just right. i could not be happier with the fit and the service provided. i will be back next Feb 2020 and will likely purchase another pair ready for backcountry touring and have recommended your store to friends that will be traveling with me to hold out until they come see Boot solutions for a fit out. Alex is a legend and you guys are A+. As a business owner i can say that i'd be very happy if i had staff as good as your Hakuba store.
James Dykes, Australia
24 January 2019
The booking process was as easy as it could be, and Boot Solutions was very accomodating to my schedule. Joe and I discussed my skiing style and my foot shape, and he immediately recommended the perfect boot for my foot. We made some custom footbeds and heat moulded the lining, and within an hour and a half of stepping into the store, I was on my way up the gondola in my brand new, perfectly fitting boots!
Matthew Dehr, Japan
24 January 2019
I found my new boots gave me much more control from the very first step onto the slopes. Even though the boots were tight to start with, they did loosen up over time as promised and stayed fairly comfortable. No awful tight rubbing spots that I normally get with hire boots. I am so glad that I took the plunge and just wish that I'd done it years ago. The fit guarantee means I have peace of mind next season too. Thanks for your patience and comprehensive explanations, Alex!
Stephanie Bettison, Australia
21 January 2019
Alex did a great job in helping me to find the perfect boot for my complicated foot.
Jann Tegge, Germany
16 January 2019
Ted was awesome and very professional. After getting my boots I convinced my dad to go by boots as well and it’s all thanks to Ted for being so informative and attentive to my needs.
Timothy Looke, Australia
15 January 2019
I highly rate the service Josh and team provided. Entirely professional but personal and caring. Josh understood the issues and worked to get a good solution. I can now ski without suffering foot cramps or calf and shin pain. Thoroughly recommend this. Thank you Josh.
Wendy Stockwell, New Zealand
14 January 2019
Ted was great, seemed really knowledgable and took his time to find the boot that was perfect for me! So so happy with my new boots!
Laura Nørgaard Lund, Denmark
12 January 2019
Thanks Mike for fitting the snowboard boots! They work like an absolute dream!
Charlotte Trent, Australia
10 January 2019
Alex was great. I had booked an appointment for my wife the day we arrived. She was so happy with her new boots and Alex was such a great bloke, so I decided a few days later to see what he could do for me. I have never had such great fitting and good performing boots as the ones Alex recommended. He is an asset to your operation.
Andrew and Jayne Pyke
8 January 2019
Every problem with my feet was taken into account and even after a couple of days of skiing small problems where fixed without delay.
Shaun Wilson, Australia
6 January 2019
I've always had trouble with my feet so I'm really impressed with how great my boots feel. I had a great custom fitting with Kimberley and then had my boots tweaked a few times as I tested them on the ski slopes. Despite how often I came back, the service was always fantastic and most importantly, in the end, the boots were absolutely perfect. Thanks!
BoonLian CHEW, Hong Kong
6 January 2019
Alex O is very professional, passionate, and patient and always takes care of what I need and happily answers all of my questions.
Eric Wu, Taiwan.
5 January 2019
Alex O did a wonderful job not only to fit the boots, he had shown his passion to make a perfect fitting and had been most willing to share his knowledge about snowboarding.
NG. MP, Hong Kong
1 January 2019
Cam is very patient and experienced. Very nice to work with. A happy experience.
Alex Que, Hong Kong
31 December 2018
Alex was very helpful in choosing and fitting our boots. I have a problem with wide feet and he helped me point out the problem area and find a solution in the padding for me. He gave a lot of information for our questions and kindly assisted us with the process. Thank you so much :)
Alvin Arief, Indonesia
28 December 2018
Ruri is truly excellent. We have used him for several years and several pairs of boots for our family.
Bob Adelski, Taiwan
28 December 2018
Kimberley was very nice and patient and knowledgeable. I have skied with pain in my outside feet for years. Finally decided to splash out and try some custom liners - Zipfit. Finally pain free when I ski - best investment!
Matthew Pau, Hong Kong
26 December 2018
Really professional and at no time did I feel rushed or pushed to make a decision. Josh took time to explain what I should be looking for in a boot and so guided me through my choice amazingly!
Charlotte Freeman, Singapore
24 December 2018
You guys are really professionals! Florian is friendly and helpful. Thank you so much!
Eric Siu Keug, Wong, Hong Kong
20 December 2018
Ruri the manager helped me to choose a boot that I am very happy with. I did the full setup with custom liner and heated mold shell...etc. You have a good team at the Niseko store. I am impressed and will be back the next the when I want a new boot or require boot fitting service. Thank you.
Jonathan Wong, Hong Kong
12 March 2018
Katherine was so great, she asked lots of questions and when I explained my problems she listened and understood and explained to me why I was having various difficulties, I really felt like she knew what she was talking about, she really cared about making sure I got the boots that were right for me and it was a really great experience. I learnt about my feet and why I'd always had certain problems with hire boots and it really made a lot of sense to me.
Kathryn Preston, Australia
10 March 2018
Katherine has great knowledge of boots & their suitability to the customer, but also has an excellent way of dealing with customers - calm, friendly and non- patronising. After overhearing her deal with a customer I organised a subsequent appointment with her.
Bruce Smeed, Australia
5 March 2018
Our party of four received excellent care from all the staff. Friendly and highly knowledgeable with great advice and one on one care. Thank you very much. I am comfortable that the boots I have purchased are the best ones for me.
Sue Paterniti, Australia
2 March 2018
Katherine was very knowledgeable, patient and professional. I am also a health professional dealing with many patients. In my opinion, she is a top professional.
Alexander Ling, Hong Kong
28 February 2018
Brad and the rest of the staff were absolutely brilliant. Rarely have I been so impressed with the service I have received A very happy customer!
Alan Coombes, Australia
24 February 2018
Katherine fitted both myself and my wife with ski boots. Katherine's knowledge, patience, and attention to detail were exceptional. My wife needed to return on two occasions for minor adjustments. These were done without hesitation and the end result is a warm, comfortable and well fitted boot. I have always had issues with fitting boots to the point where foam injection was needed for a well fitting boot. On this occasion Katherine fitted me with boots, liners, and foot beds. The thought was that I would return for further adjustments - never returned as the fit was perfect. Painless and precise fit. Could not be happier - a worthwhile investment.
Aleksandar Milojevic, Australia
23 February 2018
I would like to thank you again Katherine. The boots are absolutely perfect and I wouldn't change anything about them. These last two days riding with my boots have been amazing. Thank you so much!!!!
Julie Moksim, Laos
18 February 2018
I cannot thank Katherine enough for the help she gave me in finding the right boot/liner/footbed for me. I have had problems with boots for years causing huge amounts of pain but once I had my new boots my feet were completely pain and problem free all day. Thank you so much for offering such a wonderful service.
Lindsay Clements, Japan
10 February 2018
We were very happy with the new ski boots. Ruri is very knowledgeable in ski boots and offered great advise. He also custom fitted our boots. The result is excellent. Excellent customer service. Definitely will recommend you guys to my other ski friends.
Michael Ho, Hong Kong
8 February 2018
Alex was awesome. Very knowledgeable. The boots I had been wearing which were custom fitted in NZ gave me shooting pain in my foot after 2 hours of skiing. I can ski in my new boots all day and no pain. Well worth the money. Thanks.
Melissa Everett, New Zealand
7 February 2018
Alex was very friendly, engaged and took time to explain boot different options. He was fully focussed Om my purchase and nothing else!! Thumbs up
Jo Young, Australia
6 February 2018
6 Brilliant service, Matt was very professional and attentive while helping with my custom boots. Spent 2.5 hours customizing the boots for me!
Sam Lee, Hong Kong
5 February 2018
I’ve had troubles with my feet for several years and tried so much different types of boots and nothing has worked for me. Painful boots kills the fun of skiing. At Boot Solutions they fixed my problem in a couple of hours. Super happy to be able to enjoy skiing to the fullest again. All thanks to Boot Solutions.
Fredrick Ringen, Norway
3 February 2018
Boot Solutions Hakuba, you saved my trip & my love of skiing. Seriously. I can't recommend these guys enough. I have huge calves, low in-step, pronation, fatty scar tissue on right ankle, left shin bruising, low range dorsi flexion, arthritis in my toe joints and a right ACL & MCL i need to protect. Yep. DONE!! THANK YOU!!!
Anna Howie, Australia
1 February 2018
Great purchase, made all the difference for the rest of my week skiing. Really comfortable boots!
Ian Murphy, Australia
25 January 2018
I purchased new Zipfit liners for my current shells which were custom fitted to my current shell. Doug was brilliant and very knowledgeable in both boot fitting and feet on general.
Mitchell Robinson, Australia
22 January 2018
Both Skylar and Alex worked on fitting my boots and the adjustments for stretching the shell etc. They were very professional and courteous, and a pure joy to work with ... they are truly assets to your team at the Hakuba store.
Dale Blunden, South Korea
19 January 2018
Even after Alysha fitted me to start with boots and foot beds, the whole team was awesome in the days afterwards in little tweaks like blowing them out in a few spots and ankle wraps. As soon as you walked in the door someone was there to help, now I’ve got the best pair of boots I’ve skied in.
Cory Daly, Australia
17 January 2018
The boot fitter I was privileged to be served by was Alex. He was fantastic! His knowledge was amazing, he explained so much & was ever so patient! He was so kind and even explanatory to my kids who were very inquisitive!
Von Brinkley, Australia
15 January 2018
Wonderful experience all the way through. Boots are brilliant, you guys are clearly onto a winner with the setup you have.
Wally Galloway, Australia
11 January 2018
I went from numb very uncomfortable feet in boots that I couldn’t wait to take off, to feet that felt fantastic all day and boots that could stay on all day!!
Maryanne Bailey, Australia
9 January 2018
It was a pleasure going into the store at Hakuba, everyone was happy, very friendly and always happy to help. Josh was awesome.
Trish Pickering, Australia
5 January 2018
Alex was extremely helpful and went out of his way to look at all possible options that suited me and did a great job customising the footbeds I bought. Very impressed with your service and Alex is a great asset to boot solutions.
Leslie Mouall, Australia
25 December 2017
Alysha was amazing! After my two hour fitting, I have the best boots ever and she did it all with a smile!
Lisa Jackson, Australia
20 December 2017
Knowledgeable, friendly staff. Having fitted boots is so much better than renting and Alex made the whole process very enjoyable.
Justin Choulochas, Japan
16 December 2017
Thank you Matt for your great help in fitting such comfortable boots for us.
Candace Chan, Australia
16 December 2017
Alysha was the nicest person and was extremely patient! Thank you so much, my new boots fit amazingly!!
Chantal Wong, Hong Kong
15 December 2017
I had read about Boot Solutions and its' founder from the internet, and a friend of mine told me he got his boots from you guys, so I purposely planned my trip to Niseko to have my boot fitting session as I didn't have much confidence on the boot fitter in my home country. I initially had Katherine as my boot fitter, and when I came back to fine tune my fit, I got Alysha helping me. Both of them are very enthusiastic, and they gave me an excellent impression. As a high demanding customer myself, the whole experience really meet up with my expectation and I did not regret that I had to travel 3500 km for you guys, well done!
Darius Tse, Hong Kong
5 December 2017
The team helped me out fantastically today under their boot guarantee arrangement and I had a great afternoon and I am sure pain free remaining holiday as a result. Highly recommend you stop by soon.
Ben Pedley, Australia
27 March 2017
Alex in your Hakuba store did a bootfitting for me into the Technica Cochise 120 boots + footbeds.
I am no picnic with two very different feet courtesy of a car accident 30 years ago, have a lot of trouble with boots and tend to keep a pair for 10 years once they work.
I must say I was a little surprised that Alex just got on with it. He did a great job and although I only used the boots for 2 days at the end of the week, they were a huge improvement on what I had persisted with for the last three seasons.
I may be back for a tweak next season, but please pass my thanks on to Alex.
Greg McEntyre, Singapore
3 March 2017
I had the best experience with Alex and am loving my new K2 boots. He was knowledgeable, attentive and just an all round great guy. I saw him around town after and he would ask me about my boots and offer to make further adjustments. I took him up on the offer and really couldn't be happier. Would recommend him wholeheartedly. The service and experience has been second to none.
Boris Lau, Hong Kong
22 February 2017
Dave was absolutely brilliant and my boots were AWESOME! I didn’t even need to go back to tweak anything during the two weeks I was in Niseko and they were transformative in terms of comfort compared to my old ones. Dave was fantastic during the fitting – great service all round.
Hilary Davies, Singapore
19 February 2017
Phil fitted my boots for me and his service was impeccable. Cheerful, polite, friendly and quick to fix issues. I came back twice in the week - once for a bit of heel rubbing which was quickly sorted, and finally for pain/bruising on my shins which Phil dealt with, no fuss.
I was very impressed with the service and am delighted with the result.
Emma Ryan, Singapore
17 February 2017
Josh sorted me out with some Tecnica boots which were absolutely great. The fit was totally my foot and perfect. The foot beds were spot on. I put the boots on in the morning, walked, skied all day and walked home without touching a buckle. Very very happy. Thank you Josh!
After day 1, I did have a little soreness from where my old rental boots had been rubbing.
With Josh out, Phil was very helpful and his quick and easy temporary solution did the trick and I never had to worry about anything again.
Really glad that I did elect to buy my boots in Japan at the start of my holiday and was therefore in a position to receive assistance if I had problems.
Mary Neech, Adelaide
15 February 2017
Emily was great: she was friendly and funny, obviously knew her stuff and seemed genuinely concerned to find the right boot and fit for me. She made what can be a fairly long and uncomfortable process quite interesting and fun, but more importantly engendered trust and I’d happily recommend her to anyone.
My new boots have enabled me to ski better than I ever have before, so I’m very pleased with them!
These are the second pair of boots I’ve done with you and I’ll be back for the third.
Iain Sedgley, Kuala Lumpur
7 February 2017
This is the best place to go if you're having trouble with your current boots or if you're looking to get some new boots.I had them help me with my boots since the fit was way off and my husband got new boots from them. They make sure you're comfortable and they help you get a perfect fit.
Stacey Tober, Taiwan
7 February 2017
I have done 1 day resort and two days back country and they have been fantastic! No problems at all with the boots. I appreciated the careful and patient fitting from Raj very much.
Marguerite Hall, Melbourne
6 February 2017
We had a great experience with Phil. He offered us a great service and we are very happy with the fit of our custom boots.
Bridgette Stewart, Singapore
3 February 2017
I am very happy with the boots and even happier with the service. I have never had such good service. Raj just wouldn't give up until we found the best solution. Many thanks.
Daniel K, Tromsø, Norway
15 January 2017
I just wanted to thank Brad Marshall for my boot fitting the other day. They are working really well for me and the skiing is much better! I now realise that I should have got boots fitted years ago.
Thanks again Brad for your great work. I really appreciate it.
Karen Teo, Adelaide
22 December 2016
Many thanks to Katherine for helping my daughter Isabel with heating and stretching her new painful boots. Your professionalism and advice was second to none and has made our skiing holiday in Japan so much more enjoyable. What a great service to have right here in the village.
Andrew Tierney, Point Lonsdale
22 March 2016
Dylan (Boot Solutions Hakuba) sorted me out with a new pair of K2 Spyne 130 boots, I walked in, told him I wanted a comfy boot that would work all over the mountain. With no fuss he sorted me out with new boots, custom foot beds and moulded the boots for me. After using the boots for a couple of days now, it's fair to say I am stoked with the results, and would recommend to anyone if they are in the market for a new boot, go see Dylan!!!!
Chris Fox, Hobart
15 March 2016
I just wanted to say a HUGE thanks to you guys for making my boots perfect for me. You guys are legends!!!
After the last alteration which was on the toes they fit perfectly. I couldn't believe how my skiing improved and for the first time I was able to ski all over the mountain and kept up with Dion. I skied runs I never dreamed I was able to ski.
So a big, huge thanks to you all as you all worked on them.
Sue Desailly, Perth
2 February 2016
Katherine helped me so much with my boot problems. She was genuinely concerned and followed up on my step by step progression as she gradually shaped the boots to eliminate the pain points. What a beautiful young woman. Bravo Boot Solutions.
Louise Schweikert, Sydney
29 January 2016
If you want a lesson in customer service, this is the place. Katherine has been fantastic dealing with some troublesome feet. 6 stars.
Rick Schweikert, Sydney
6 January 2016
Can I just say that Kate was such a big help and so very patient and keen on finding just the right fit for me! The boots fit perfectly and they make skiing such a joy now. Would you mind thanking her again for all her effort and for being so professional!
Melissa De Coster, Sydney
3 January 2016
I just wanted to give a big thank you to you and your wonderful team. I think I may have met just about everyone working there over the last few days and they were all unbelievably patient, knowledgable, professional and just good people.
Johnson Tsui, Hong Kong
31 December 2015
My boots are AMAZING.....as is Matt. Great bloke and knows his stuff.....he helped me pick the perfect boots! Thanks so much!!!
Jodi Rutherford, Hong Kong
30 December 2015
I visited your Niseko store and got fitted for a pair of ski boots, by the lovely Katherine. They are so comfortable, I wear them all day and there is no discomfort! I dropped in a few days later and Ned made me a set of custom footbeds, my feet thank you. I will recommend anyone to drop in and get a pair of boots fitted just for you, you will not regret it.
Drew Wilkinson, Darwin
28 December 2015
I visited Boot Solutions on 27 Dec 2015 to get help with a small issue with my new boots. Though I had not bought the boots there and showed up without an appointment, a 30-minute wait was all it took for Ned to fit me in, despite the shop being exceedingly busy.
This was no quick-fix,shoddy in-out job – despite being pulled in several directions, Ned took time to do a custom insole as well as heat-molding boots and liners, never making me feel he was trying to get me out of the shop in a hurry. Only when I skied the boots the next day did I realise how improved the fit was and it took an all-day backcountry tour in waist deep powder for my toes to get marginally less than toasty.
I unhesitatingly recommend anyone in the area who needs new boots or adjustments to current boots, to make use of the outstanding service at Boot Solutions.
Odd Haavik, Singapore
26 December 2015
Excellent service and an awesome bunch of guys who really know what they're doing.
DO NOT go anywhere else for your boots!
Reza Mahmud
24 December 2015
My new boots are wonderful! I have a lot more confidence in these boots than my old pair, and already have seen an improvement in my skiing.
I would like you to extend my thanks to Ruairidh. He made the fitting experience enjoyable, and the quality of his work was immediately evident.
I have no hesitation recommending him, or Boot Solutions to anyone looking to improve their skiing.
Jeremy Thorn, Hong Kong
23 December 2015
The boots are fantastic. I love them! Needless to say, I will spread the word about you folks at Boot Solutions! Thanks again!
Gary Tan, Singapore
22 December 2015
I have uncommonly shaped feet so have had lots of issues but these boots seem to be on the money! I was having nerve compression type pain on the second last toe of my left foot but yesterday that was better. The general fit is very good and has felt very secure.
Ryan Somerville, Brisbane
20 December 2015
I must say that my new custom-fitted Salomon boots fit me perfectly, and I am very pleased with the increased levels of performance and enjoyment that the new boots have given me. An overall worthwhile investment, and definitely no more rental boots for me :-)
I will let my friends who visit Niseko know of the excellent service and products provided by Boot Solutions.
Edwin Leong, Singapore
17 December 2015
My runners don't fit me as well as these boots do! Katherine is a genius. Whatever she is being paid, is not enough.
Martin MacLeish, Melbourne
15 December 2015
Katherine was excellent, very knowledgeable and patient with us. The boots are great. Should have done it years ago. Very happy!!!
Steve Howarth, Hong Kong
27 February 2015
I want to say what a great team you have at Boot Solutions! Paul saved my feet with new pair of boots, after joining my cousin and I for a ski, and checking out my ski style, so ensuring the perfect boot/fit. That's what I call going above and beyond duty!
Andrew Spittle, Perth
26 February 2015
It is rare that I make the time to provide feedback on my experiences but following a visit to your Niseko branch yesterday I was inclined to do so.
Having visited your store the previous day to find the store teeming with customers, I booked an appointment the following morning with Katherine to discuss the ski boot problems I was enduring. I have visited resorts all over the world and I can confidently say the next 2 hours of my life was up there with the best customer service I've ever received.
Katherine could not have been more helpful in regards to my injury, ability level and budget with her advice, recommendations and eventual solution. Her attitude and bright friendly personality eased my initial concerns about the arduous process that can usually be associated with getting boots fitted, even in spite of serving several customers at the same time as me.
Please pass my thanks on to Katherine and the team for an exceptional customer experience.
All the best,
Ben Taylor, London
11 February 2015
Josh is an absolute professional, and a great bloke to boot (pardon the pun)... Really knows what he is talking about, and has set me up with some awesome boots after getting out of a pair that were way too soft and had no support. I can now get the most out of my boots and skis!
Will Garthon, Sydney
4 February 2015
I am extremely happy with the results. I enjoyed the mountain more and my skiing improved! I also found that the support and comfort allowed me to stay skiing for longer, while less sore at the end of each day.
Thanks a lot to Ned for the fitting. Money well spent!
Holidays are there for you to enjoy yourself. Boot Solutions provided the opportunity to enjoy holidays that little bit more.
I will be recommending you to my family and friends.
Mark Bossong, Perth
3 February 2015
I have skied three full days with no pain. After experiencing the nightmare of using ill fitting hire boots last year, the difference having boots fitted is unbelievable. I am skiing with my wife later in the year and will definitely be getting her fitted boots.
David Coe, Perth
2 February 2015
First time to have comfortable, highly responsive boots in 20+ years of skiing. All thanks to the great team here!
Stu Anderson, Auckland
31 January 2015
If you ever want great fitting boots, come here.
Gavin Allan, Northland
23 January 2015
The boots are great, really comfy. I have a larger than average feet width and I have encountered a lot of issues with my previous footwear (sneakers, boots, etc) and I have to admit that the fit on this pair of boots is perfect. I did not encounter any pain on the slopes, even after going for hours without rest.
Alvin Teh, Singapore
20 January 2015
My boots have been absolutely awesome....worth every cent! Mark's boots (after a few adjustments) have also been fantastic. You guys provide an amazing service so thank you so much.
Kate Hansen, Queensland
4 January 2015
I had excruciating pain in the ball of my left foot and a pressure sore on my right heel. I am now completely pain free after a visit to these guys in Niseko! Thanks so much.
Erin Condon, Sydney
30 December 2014
If you are looking for custom fit ski boots, look no further than Boot Solutions - these guys are awesome, especially Brad who sorted my boot very quickly, and it truly fits like a custom boot now! Don't waste your time with rental boots anymore if you are a regular skier.
Chih Ming Hwang, Singapore
10 December 2014
Ruairidh did a wizard job on my boots this week and what a great laid back professional guy. I no longer have the boot problems that I've had for 2 years. Any of my guests or friends this winter that have boot problems I will direct traffic straight to you guys there at Boot Solutions.
Great result, thank you!
Rod White, Niseko Japan
24 January 2013 (From Trip Advisor Reviews)
I recently bought new ski boots from Boot Solutions located inside Rhythm Snow Sports Japan.
The service was incredible! I have been a skier for 21 years and these are the best fitting boots I have ever owned! I had a couple of small issues that needed attention as I have slightly weird feet and the guys were really good in assuring me that they could make it comfortable.
It took a couple of days for me to get them right but now they are fantastic!
Geoff J, Melbourne Australia
9 January 2013 (from Trip Advisor Reviews)
I wanted to write in praise of the boot fitting prowess of Josh Williams. He is from Telluride, Colorado and is currently a seasonaire in Niseko. I now have about 70 days or so on the boots he fitted for me last season and can say I have no problems. The firm snow here in Telluride has made the situation even more difficult, too (we have a forecast for snow). So if you are anywhere near Niseko, search Josh out and have him work his magic!
Ken F, Telluride, Colorado
20 November 2012 (From Snowjapanforums.com)
My feet are my own worst nightmare, look more like dinner plates than feet.
I have wasted a small fortune in buying badly fitting boots from so called boot specialists.
However, last season for the first time in my life I finally had an awesome boot fitting experience i.e. comfortable feet.
I HIGHLY HIGHLY recommend Boot Solutions in Niseko if you need ski boots fitted.