Our Bootfitting Guarantee

Our aim at Boot Solutions is to provide the best available service and expert advice. As part of this commitment we will guarantee the fit of any new ski boot and footbed combination for two seasons, or 30 days skiing, whichever comes first. This allows you to return as many times as needed free of charge for further modifications until you are satisfied with the fit. This allows us to make the necessary adjustments to the boot to make it fit as needed, however please note that it does not allow you to return a boot completely.

As a general rule the guarantee does not apply in the following circumstances:

1. Where current model boots have been purchased at a discounted rate to the original price.

2. Where the returning boots have been substantially altered by someone outside of Boot Solutions to the point where it is determined by our boot fitters that further alterations are unlikely to solve the problem.

3.  Wear and Tear: Where a boot has been "skied out" by the skier. The fit guarantee is designed to help people iron out any initial niggles with new boots ie; within the first 30 days of use. 

4. Where a model has been purchased outside of the recommended options provided by the boot fitter following biomechanical assessment. 

5. Where it has been determined that the presenting problem is due to improper care/use of the boots or through accidental breakage of components such as result of a ski crash.    

6. Where alterations have been made upon the insistence of the purchaser despite negating advise from the ski boot fitter.  

7. When you have purchased new boots without custom footbeds, as the footbed is an integral way of ensuring that the boot fits correctly from the ground up.